We respect your privacy and the EU’s General Data Protection Regulations (GDPR) at all times. This policy explains how we collect, store and use any information provided to us.
Information we collect and how we collect it
On our website the contact form requests details including name, e-mail address and telephone number so that we can reply to your enquiry.
We also collect your email address if you subscribe to our newsletter.
Our website utilises Google Analytics which through tracking cookies stores data about visitors to our website, the most personal of which is their IP address but we do not have access to this. We also collect data related to successful conversions of users finding us through paid media such as Google AdWords.
We request customers’ details such as their address for invoicing but do not store bank details. If we are provided such details they are not stored.
If we receive any details from one of our partners we protect this in exactly the same way and do not resell or pass on any personal information.
Through your browser’s settings you can disable the ability for websites to store cookies, but please note doing so may adversely affect how our website functions.
When using third-party embeddable resources such as videos or social interactions these may also utilise tracking cookies for their own purposes and which we have no access to.
More information about cookies can be found at www.allaboutcookies.org
Where we store your information
When submitting an enquiry through our contact form or email your information is emailed directly to us and stored within our mail server and within local mail archives. All devices that have access are protected using passwords, fingerprints or alternative security.
Our newsletter signup form is integrated with Campaign Monitor and your email address is stored here.
Any payment information that you submit on our website is stored and processed through Stripe or PayPal.
What we use the information for
We utilise your details primarily to contact you regarding products and services provided. We use email addresses to contact subscribers with newsletters which can be unsubscribed to at any point.
Information held in Google Analytics and Google AdWords (or similar) is used to track and report on how users interact with our website, the pages they visit and if they have successfully complete our enquiry form or purchase. We use this data to ensure our website is delivering on the needs of our users.
Who has access to this information?
When we store information in our own systems, only the people who need it have access. Data held in third-party systems, such as Google Analytics, are subject to the same GDPR legislation and you will be able to find more information about their approach privacy on their respective websites.
Right to request information
A part of GDPR includes the right to request any information we may hold on you. If you wish to request this data then we would happily provide all data we believe to have stored about you within 30 days.
You may request we update or remove any data we hold about you; however any data required for accounting or by the government for tax purposes would be retained.
Our customers data
We store and have access to data for a number of our customers. This data is treated in the same way we treat any other personal data we hold and is treated with the utmost confidence.
Where necessary security measures are in place to ensure this information is kept safe.
Our employees only have access to this data when it is necessary to do so in order to support our customers.
Links to other websites
Changes to this policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.